Frequently Asked Questions
Find answers to your questions about our luxury Italian craftsmanship, orders, and shipping.
Where are Bruno Magli products manufactured?
Since our founding in 1936, we have maintained a commitment to Italian heritage. Most of our footwear and leather goods are handcrafted in Italy using premium materials and traditional artisanal techniques.
What is your return policy for online orders?
We offer a 30-day return window for items in their original, unworn condition with all packaging intact. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine my correct size in Bruno Magli footwear?
Our shoes generally follow standard European and US sizing. However, because our products are handmade, fit can vary by style. We provide a detailed size guide on each product page to help you find your perfect fit.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs, duties, and taxes are calculated at checkout based on the destination country and the value of your order.
How can I track the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.